Last Updated: 01.02.2024
At DigiShopZone, we strive to provide high-quality digital products that meet your needs. Please review our Refund and Returns Policy to understand how we handle requests for refunds and returns.
1. Digital Products
1.1 No Returns: Due to the nature of digital products, all sales are final. Once a digital product has been purchased and accessed or downloaded, it cannot be returned or refunded.
1.2 Eligibility for Refunds: Refunds for digital products will only be considered under the following circumstances:
- Technical Issues: If you experience a technical issue with a digital product that prevents you from accessing it, please contact us within 14 days of purchase. We will work with you to resolve the issue. If the issue cannot be resolved, we may offer a refund at our discretion.
- Duplicate Purchases: If you accidentally purchase the same digital product more than once, please contact us within 7 days of the second purchase for a refund of the duplicate charge.
2. How to Request a Refund
To request a refund, please contact us at info@digishopzone.com with the following information:
- Your name
- Order number
- Date of purchase
- Reason for the refund request
- Description of the issue (if applicable)
We will review your request and respond within 7 business days. If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within 10 business days.
3. Non-Refundable Situations
Refunds will not be provided in the following situations:
- Change of Mind: We do not offer refunds if you simply change your mind after purchasing a digital product.
- Incompatibility: It is your responsibility to ensure that your device and software are compatible with the digital product before making a purchase.
- Failure to Download: We are not responsible for your failure to download the product after purchase. Please ensure that you have a stable internet connection and sufficient storage space on your device.
4. Chargebacks
We encourage customers to contact us directly to resolve any issues before initiating a chargeback with their bank or credit card provider. Unwarranted chargebacks may result in the suspension or termination of your account with DigiShopZone.
5. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
DigiShopZone
Email: info@digishopzone.com
Thank you for choosing DigiShopZone. We are committed to your satisfaction and are here to assist you with any concerns you may have.
